Good food but BAD customer service. They had to send a person out to take my order and got it wrong. Had to wait 10 minutes for another burger. They got the remake wrong, but I was not going to wait another 10 minutes. Worst customer service I have ever experienced. I highly recommend that you should save your money and go sonewhere else. Not worth the time and money.
EDIT: they finally upgraded their damn kiosks! SOOO much better. Bumped up to 4 stars.
(Real limes in this limeade)
I ordered a meal with a large fry. The fry came out in a large container, but was the portion of a small at best. I requested they remake it, because the portion was ridiculous. The owner himself remade it for me, and when the server brought it back out, it was exactly the same issue. I asked for the owner to come talk to me about it, and he argued with me that it was the "perfect" size portion. He must have meant perfect for his profit, because it didn't fill 1/5th of the large fry carton that they come in. I explained my issue and that I have been visiting Sonic for over 20 years, and I know that is not the correct portion. He simply stated that I was wrong, and that he was right, and that I didn't know what I was talking about. I mentioned that I wouldn't be coming back, and that I would be contacting Sonic's corporate office, at which point he told me that he was the owner (with attitude) and to not bother.
Granted, this is set up like an old fashioned drive in or up ...
I would advise against shopping here, since the owner cares more about shaving portion to make an extra 20 cents profit than he cares about fair treatment of his customers.
Always love Sonic's. With the revamped ordering system and quality food, along with this falls pumpkin pie shakes... Great place!
For myself, this rating is for the shakes and limeade options (a quick cooling treat!)
Its in bad shape, literally every kiosk feels like its broke in some way. The food is overall pretty good, but the quality of the menu seems hit and miss. This goes to 4 stars anytime they have half price shakes or wings.
I really enjoy the flavored limeade .. just make sure to ask for less ice when ordering.
Sonic Drive In is a US Restaurant based in Crestview, Florida. Sonic Drive In is located at 1230 N Ferdon Blvd, Crestview, FL 32536, USA.
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